Frequently asked questions...

Yes we offer instructions on most products, you can find these in an email after your purchase or they are available via a download link after checkout.

Yes! We offer Free UK Shipping on all orders over £40. For orders under £40, standard shipping rates apply at checkout.

No. All customs duties, import taxes, and clearance fees are fully prepaid by us (Delivered Duty Paid). The total price you see at checkout is final, and you will never face extra charges upon delivery. Read more about international delivery in our Shipping Policy.

Estimated delivery times are shown at checkout based on your location:

• UK 24 Tracked: 1–2 business days.
• UK 48 Tracked: 2–4 business days.
• UK Special Delivery: Next-day delivery (for orders placed before 9am).
• International Orders: Typically 5–10 business days depending on the destination country.

For full details on cutoff times, courier services, and regional coverage, please view our full Shipping Policy.

Once your order has dispatched, you will receive an email with a tracking link to check its progress in real time.

If your package seems delayed, we kindly ask that you:

1. Check the live updates via your order confirmation tracking link.
2. Wait until the end of your estimated delivery time frame window.
3. Check with your immediate neighbours or safe place.

If it still hasn't arrived after the estimated delivery window has passed, please reach out to us via our Contact Us page and we'll gladly assist!

For full details on cutoff times, courier services, and regional coverage, please view our full Shipping Policy.

We offer a 30-day return window for unused items in their original condition. If there's an issue with your order, simply get in touch via our Contact page, and we’ll help sort it out.

To start a return or view eligible items, please check our full Returns & Refund Policy.

We take great care in packing your order, but if something arrives damaged or missing, please send us a message through our Contact Us page with your order number and a photo of the issue. We'll send out a replacement right away.

For more details on replacement coverage, see our Returns & Refund Policy.

We process orders quickly to get them out to you as fast as possible. If you need to make changes, please contact us immediately. Once an order has entered dispatch, we won't be able to alter it, but you can return it upon arrival.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay, Google Pay, Shop Pay, and Klarna.

All transactions are securely processed according to our Terms of Service and Privacy Policy.