Shipping policy
We want to get your order to you as quickly and smoothly as possible! All orders are packed carefully and dispatched from our facility Monday through Friday.
⏱️ Dispatch & Cut-Off Times
Same-Day Dispatch: We aim to dispatch most orders on the same working day if placed before 9:00 AM with cleared payment.
Dispatch Days: Orders are posted Monday to Friday. Orders placed over the weekend or on public holidays will be dispatched on the next business day.
🚚 UK Delivery Options & Services
We ship using reliable services including Royal Mail, Evri, and select couriers. When you place an order, you will see an estimated delivery time frame at checkout based on your selected service.
Friday Special Next Day Orders: Special Delivery orders placed on a Friday before 9:00 AM will be delivered on Monday. If you require guaranteed Saturday delivery, please contact us prior to ordering so we can provide a price quote.
📍 UK Mainland & Non-Mainland Coverage
Standard postage rates apply to most UK mainland addresses.
If you require shipping to UK offshore locations, Northern Ireland, Scottish Highlands/Islands, or BFPO addresses, please contact us before placing your order so we can confirm delivery options and charges for services not covered by Standard Royal Mail.
🌍 International Shipping (All Import Taxes & Duties Prepaid)
We ship worldwide! International packages typically arrive within 5 – 10 business days depending on your destination country.
No Extra Fees at Delivery: All customs duties, import taxes, and clearance fees are fully covered by us (Delivered Duty Paid). The total price you pay at checkout is completely final—you will never be asked to pay extra import charges or doorstep fees when your order arrives.
Calculated at Checkout: Shipping rates and estimated delivery windows for your region will be clearly displayed at checkout.
📦 Order Tracking & Delayed Packages
Once your order has dispatched, you will receive a confirmation email containing your tracking link so you can follow its progress in real time.
If your order seems delayed or has not arrived within the expected time frame, we kindly ask that you follow these steps before reaching out:
Check your tracking link: Click the tracking URL in your dispatch email for live carrier updates.
Allow for the full delivery window: Please wait until the end of the estimated delivery window has passed.
Check safe places: Check with immediate neighbours, around your property, or with your local delivery depot.
If your package still hasn't arrived after taking these steps, please contact us via our Contact Us page with your order number, and we'll be happy to investigate and help resolve it!